Effective Date: 27.09.2023

Unka GO, a ride-hailing app operating in Zambia, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the integrated wallet feature provided by Bevura. By using Unka GO, you consent to the practices described in this policy.

1. Information We Collect

Personal Information: When you use Unka GO and Bevura, we may collect personal information such as your name, contact details, payment information, and location data.

Usage Information: We collect information about how you use our app, including ride history, transaction details, and interactions with drivers and other users.

Device Information: We may collect device-specific information, including your device type, operating system, and unique device identifiers.

2. How We Use Your Information

Providing Services: We use your information to facilitate ride bookings, process payments, and provide customer support.

Improving Services: We analyze user data to improve the functionality, safety, and quality of our services.

Communications: We may use your contact information to send you updates, promotions, and other relevant communications.

3. Wallet Transactions and Bevura

Wallet Transactions: Bevura handles wallet transactions, including top-ups, payments for Unka GO services, and refunds. Bevura’s privacy policies apply to wallet transactions.

4. Data Sharing

With Drivers: We share your name, location, and ride details with drivers to fulfil your ride requests.

With Service Providers: We may share your information with third-party service providers who assist us in providing services.

5. Data Security

We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Your Choices

You can review and update your account information in the Unka GO app.

You can opt-out of promotional communications by adjusting your settings in the app.

7. Privacy Rights

You may have rights under local privacy laws, including the right to access, correct, or delete your personal information.

8. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at [email protected].

10. Governing Law

This Privacy Policy is governed by the laws of Zambia.